Privacy policy

Last updated: January 26, 2026

Privacy Policy – ER-GEAR

ER-GEAR (operated by ER-GEAR OÜ) operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to provide you with a curated shopping experience. The Services are powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" means any information that can identify you directly or indirectly. We collect the following types of personal information:

  • Contact details such as name, shipping and billing address, email address, and phone number.
  • Payment information such as card numbers, transaction data, and payment confirmations.
  • Transaction history including products viewed, purchased, returned, or exchanged.
  • Communications such as messages or support inquiries sent to us.
  • Device and usage information such as IP address, browser type, and interaction data with the Services.

We do not collect or maintain customer accounts, usernames, or passwords.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order or contact us.
  • Automatically via cookies and analytics tools while browsing the website.
  • From our service providers (e.g., Shopify, shipping carriers, or payment processors).

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order fulfillment – to process and ship orders, handle returns and exchanges, and communicate with you.
  • Customer support – to respond to inquiries or assist with issues.
  • Marketing – to send you promotional messages if you have opted in.
  • Security and fraud prevention – to protect the Services from unauthorized access or misuse.
  • Legal compliance – to meet legal obligations and respond to valid legal requests.

Disclosure of Personal Information

We may share your personal information:

  • With Shopify and other vendors who support our operations (e.g., shipping and payment processing).
  • With marketing partners (only if you have consented).
  • When required by law or legal process.
  • In case of business restructuring or legal claims.

Shopify's Role

Our Services are hosted on Shopify. Your interactions with the store (including payment processing and analytics) may be shared with Shopify to provide and improve the Services. To learn more, see Shopify’s Privacy Policy.

Cookies and Analytics

We use cookies and similar technologies to improve website performance, track visitor behavior, and personalize content. You can manage your cookie preferences through your browser settings.

Data Security and Retention

We take reasonable steps to secure your data, but no method is 100% secure. Please avoid sending sensitive information through unencrypted methods.

We retain your personal information only as long as necessary to fulfill orders, meet legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Object to certain types of processing (e.g., marketing).
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at tellimused@er-gear.ee.

International Transfers

If your data is transferred outside the European Economic Area (EEA), we use standard contractual clauses or similar safeguards to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. The latest version will always be posted on this page with the "Last updated" date.

Contact Us

If you have any questions or concerns about this policy or our data practices, you can contact us:

ER-GEAR OÜ
reg. code 17396870
Männiku tee 112-305
75506 Nõmme linnaosa, Estonia
Email: info@er-gear.ee